DUDI Super App, the go-to community marketplace for sports, wellness, and adventure enthusiasts, has joined forces with SurveySparrow, a renowned end-to-end experience management platform. Together, they aim to revolutionize customer understanding and enhance the overall experience through cutting-edge omnichannel automation.

DUDI has established itself in record time as one of the most promising platforms for sports, wellness, and adventure enthusiasts. The super app empowers individuals to lead an active lifestyle by offering a wide range of activities and packages. Beyond that, it cultivates a close-knit community where individuals with a shared interest in sports, wellness, and adventure can connect, inspiring each other to pursue their passions and goals.

SurveySparrow, on the other hand, is a leading unified experience management platform that helps businesses create engaging and memorable experiences. SurveySparrow offers highly engaging, user-friendly, and mobile-first surveys like NPS, Chat, and Classic. Ticket management and reputation management are some of the distinctive products that help in closing the feedback loop. 

“No business can grow without understanding the customers needs. Hencewhy, we partnered with Surveysparrow aiming to leverage their technology and help our customers and vendors explore a new era of customer experience in order to achieve bigger business goals and realize our long term vision” stated Hasan Wehbi, the Founder and CEO of DUDI Super App. 

“We are championing a comprehensive path where the thrill of personal development meets the pinnacle of outstanding customer service as we embark on this exciting partnership with DUDI. In addition to improving the user experience, this will boost brand equity growth and loyalty,” remarked Shihab Muhammed, the founder and CEO of SurveySparrow.

“In a dynamic market like the GCC region, measuring customer experience is vital for excellence. CX provides a way to put your product and brand in the forefront building seamless, personalized, and empathetic customer experience while driving KPIs, conversion, and revenue.  As pioneers in customer engagement, our partnership with DUDI is a significant step forward,” added Aldrin Kenneth, Director of Middle East and Africa, SurveySparrow.

 

The partnership between DUDI Super App and SurveySparrow marks a significant milestone in the journey of customer-centricity within the sports, wellness, and adventure industry. By leveraging SurveySparrow’s powerful tools, DUDI can boost customer understanding and offer a truly personalized experience to its users. Through this collaboration, DUDI Super App and SurveySparrow are paving the way for a more engaged, satisfied, and enthusiastic community of sports, wellness, and adventure enthusiasts in the region.